Ombudsman
Gibraltar to appoint first financial services ombudsman
The Gibraltar government will create the jurisdiction’s first financial services ombudsman, following the publication of the Financial Services Ombudsman Act 2016.
United Kingdom | 20 Oct 15
SIPP complaints up by a third in Q2 says UK Ombudsman
Complaints about self-invested personal pensions (SIPPs) rose by a third during the second quarter of 2015, while term assurance product complaints decreased by 23%, according to the UK’s Financial Ombudsman Service (FOS).
Tax & Regulation | 10 Sep 15
IFAs at risk of hefty costs without robust complaints system
Financial advisers could be faced with large costs if they fail to adopt a holistic system for handling complaints before next year’s reform, industry players have warned.
United Kingdom | 25 Aug 15
Sesame tops FOS list for most complained about adviser
Advisory network giant Sesame has topped the list again for being the most complained about advice firm in the UK, data from the Financial Ombudsman Service reveals.
Retirement | 24 Aug 15
Case against delayed Guernsey QROPS transfer thrown out
A case against pension administrator Capita which claimed there were “unreasonable delays” to an overseas pension transfer has been rejected by the Pensions Ombudsman Service (POS).