Ombudsman
Nutmeg ordered to pay ex-client for ‘irritating’ mistakes
The Financial Ombudsman Service has ordered Nutmeg to pay a former client for “numerous mistakes” surrounding direct debits on his pension plan that were likely to cause irritation.
Aussie complaints body gets launch date
The Australian Financial Complaints Authority (Afca) will provide “free, fast and binding dispute resolution to consumers and small businesses” from 1 November 2018.
UK Ombudsman faces grilling after TV exposé
Following accusations of poor training by an investigative television programme, the UK’s Treasury Select Committee has set out “important points of principle” it expects to be reflected in the review of the Financial Ombudsman Service (FOS).
Fidelity to compensate client for Sipp misinformation
The UK Pensions Ombudsman has upheld a complaint against Fidelity International for “significant distress and inconvenience” suffered by a client who was misinformed about holding investment trusts in her Sipp.
Best Practice | 28 Mar 18
AJ Bell to compensate Sipp client for ‘significant injustice’
The Pensions Ombudsman has ordered AJ Bell to compensate a client for lost interest and pay him £500 ($709, €570) for “significant non-financial injustice” after the investment platform failed to notify him the interest rate of his account would drop to 0%.