Complaints
Best Practice | 27 Oct 17
DB pension transfer complaint redress guidelines updated
The way in which firms calculate redress for complaints about defined benefit (DB) pension transfer advice was updated by the Financial Conduct Authority on Friday.
Best Practice | 24 Oct 17
Half of Sipp complaints upheld
The UK Financial Ombudsman Service (FOS) has upheld half of the complaints it received about self-invested personal pension schemes (Sipps) so far in 2017/18.
SJP top adviser in FCA complaints data
St James’ Place is the most complained about adviser for the first half of 2017 according to the Financial Conduct Authority.
UK ombudsman backs complaint after pension fund falls 50%
Britain’s Financial Ombudsman Service (FOS) has found in favour of a former client of PFP Wealth Management after funds it chose for his pension slumped nearly 50% in the first year.
Best Practice | 5 Sep 17
Complaints against SJP up but Sesame worst advice offender
The UK’s Financial Ombudsman Service (FOS) received 22% more new complaints against St James’s Place in 1H17 compared with 2H16 and, despite a drop in the number of complaints against Sesame, the network remained the most complained about advice provider.