Complaints
United Kingdom | 5 May 17
FCA knuckles rapped over complaints handling procedure
The UK’s Financial Conduct Authority (FCA) has been criticised by the Complaints Commissioner for parts of its handling of a complaint by a former company chair, and told to review its processes.
Tax & Regulation | 26 Apr 17
FCA upholds over two-thirds of UK pension complaints
Over two-thirds of all complaints made against pension providers were upheld in the second half of 2016, according to the latest data released by the Financial Conduct Authority (FCA).
Tax & Regulation | 23 Feb 17
One in 10 calls to the FCA about scams
More than one in 10 consumers contacting the Financial Conduct Authority (FCA) do so to report a financial scam and to find out what they can do about it, the UK regulator revealed Thursday.
Retirement | 13 Feb 17
Sipp complaints to ombudsman over risk suitability down 12%
Complaints about self-invested personal pension scheme (Sipps) investments not matching client risk appetites declined by a third over the past two years, according to new figures obtained by UK IFA firm Salisbury House Wealth.
Retirement | 7 Feb 17
UK Sipp complaints continue to rise, reveals Ombudsman
Complaints about self-invested personal pension schemes (Sipps) have increased, according to latest figures from the UK’s Financial Ombudsman Service (FOS).