Green added that delivering a good service, combined with technology initiatives like having a good app should mean “everybody tells their mates”.
“You have to get to that and so, regulation becomes, in my opinion, less of a worry. It’s there and we’ve got to adapt or whatever the regulator decides to do but the key is good client outcomes, making sure people are serviced and get something they understand and is appropriate.”
To read part two of this interview, where Nigel Green says he is not anticipating a reduction in the amount his advisers earn despite the move away from upfront commissions in many parts of the world, click here.
To read part three of this interview, where Nigel Green admits it has been a challenging year in the UAE and part of his strategy going forward is to boost morale with a new emphasis on retaining staff and clients, click here.
Rick Adkinson says:
A blight on the industry.