IA Members FAQ
Please find below a series of frequently asked questions and their answers to assist registered users to International Adviser when logging in to view content.
If you have any questions about the below, please contact us on +44 20 7382 4477 or email email@example.com.
Logging in and out
To log in to your International Adviser account simply click the blue login button in the navigation bar (or via the menu button on mobile). You’ll be redirected to the Login page where you can enter your registered email address and password in the designated fields. Once you’ve entered your details, click the blue login button below the password field.
If you cannot log in to your International Adviser account, it may be because you are entering an incorrect email address, password, or both. One common problem includes using the wrong ending to your email address (such as firstname.lastname@example.org instead of email@example.com). You can check this by clicking the Forgot Your Password link.
To keep yourself logged in to your International Adviser account you simply leave the check box entitled “Remember me” under the designated email field ticked during the log in process. This will keep you logged in until you manually log out or you close your current browser session down. Upon re-opening your browser session, you may need to log in again for security reasons. check box entitled “Remember me” under the designated email field ticked during the log in process. This will keep you logged in until you manually log out or you close your current browser session down. Upon re-opening your browser session, you may need to log in again for security reasons. log in process. This will keep you logged in until you manually log out or you close your current browser session down. Upon re-opening your browser session, you may need to log in again for security reasons.
If you have to log in on each article during your session, please see the troubleshoot section below.troubleshoot section below.
To log out of your International Adviser account, please click the logout button in the navigation next to the ‘Profile’ button in the top right-hand corner of the site (within the drop-down menu on mobile). This will display a drop-down menu with the log out option. Once you have logged out, you will need to re-enter your login information again unless you have set your web browser to remember your login details to regain access to the International Adviser website.
It is not possible to log in once on your PC and for all of your devices to remember that login. This is because your phone, laptop and computer all have unique identifiers, our site will view each as a separate user. Until you log in on each device, we are unable to attribute these logins to your account.
However, if you are using certain browsers across all of your devices such as safari and chrome, they can store your password details for you to make logging in quicker and easier for you.
If you have forgotten your login email address, simply contact firstname.lastname@example.org providing sufficient details to locate your profile in our system. The minimum details we ask for are the first and last name that you used to create your International Adviser account. However, further details such as company and job title will help us in cases where there is more than one member with the same name.
Once we have these details we can provide you with the registered email address for your International Adviser account.
If you cannot remember both your login password and login e-mail address, please contact email@example.com. Be sure to provide sufficient information regarding your profile (e.g. first and last name, company name) so that we can locate it in our system.
To change your e-mail address, please contact firstname.lastname@example.org explain your situation and provide us with sufficient information to locate your profile within our system (e.g. first and last name, company and job title) and details of your new email address.
If you receive an error message when clicking on your confirmation link, we suggest manually copying and pasting the provided link into the web address area of your browser. If you still receive an error message, you can try repeating the application process once again or contacting email@example.com your situation.
If you have forgotten your login password, please go to the International Adviser website, click on the login button in the top right hand corner of the screen and then click the Forgot Password? option. On the following page you will need to fill in your login e-mail address. Please don’t forget to click the submit button. We will then send you an e-mail with a link to reset your password. After clicking the link you will be redirected to a page where you can enter and save your new password. If you do not receive this e-mail, please check your spam folder (depending on the provider, e-mails are sometimes filtered to the junk folders). If no email is delivered contact firstname.lastname@example.org.
If you receive an error message when clicking on the confirmation link, we suggest manually copying and pasting the provided link into the web address area of your browser. If you still receive an error message you can try repeating the process or contacting email@example.com and explaining your situation.
Please note that the link you receive via email will only remain active for 72 hours, after this time you will need to repeat the process for security reasons.
You can easily change your password by following the steps below:
- Please log in to International Adviser with your registered email address and current password.
- Click the ‘Profile’ button located in the navigation corner of the screen.
- Next, please click the ‘Reset Your Password’ link under your email address.
- You will be redirected to the Forgot Password section where you will need to submit your email address.
- This will send you the forgot password email with the reset password link.
- If you do not receive this link or it does not work, please see the relevant section on this page.
After you have saved your new password, you can only use this new password for logging in. The old password has expired and is no longer valid.
Please understand that, for security purposes, we cannot change your password for you.
If you have not received the confirmation email needed to reset your login password, we first of all suggest checking the spam/junk folder of the original email address that you used to register to International Adviser. Email service providers are imposing increasingly stricter measures in an attempt to combat spam and it may be the case that our email was mistaken for spam and sent straight into your junk/spam folder.
For Gmail users: Gmail now has 3 sub-sections for your mail – Primary, Social & Promotions. It can be that the email from International Adviser ends up in the Social or Promotions email subfolders and not the Primary mailbox where you would see your normal email going.
For AOL users: AOL incorporates a 24 – 48 hour delay on some incoming emails in accordance with their anti-spam policies. Please note that it can take this timeframe to receive an International Adviser email.
If you can’t find it in your spam folder, then we kindly ask you to request another password reset: Please go to the International Adviser website and click the Forgot Password? link in the login box on the top right. On the following page you will need to fill in your login email address. Don’t forget to click the Request Password Reset button.
If you are still experiencing difficulties after following the aforementioned instructions, please contact firstname.lastname@example.org.
Troubleshooting – clearing your cache and cookies
We use caches to help serve your website quicker to you because you do not need to repeatedly download all of the components of the site every time you visit.
To clear the cache on the page you are looking at, please use the following key combination:
Windows: Ctrl + F5
Mac/Apple: Apple + R or command + R
Or, if you require to do a more thorough refresh of the cache, then please consult the following link and choose your relevant browser – http://www.refreshyourcache.com/en/home/
They are small data files used by websites to track your internet usage, pose no threat to your computer. Some cookies can, however, compromise your privacy. They can also take up space–albeit a small amount–depending on how your operating system stores and retrieves data. Advertising companies, meanwhile, often embed cookies with web ads to track your browsing history and tailor specific ads.
Do keep in mind that cookies have legitimate functions. We at International Adviser use them to track login activity and data, which is essential to the ‘remember me’ function.
Google Chrome users can easily delete cookies, browsing data, and specify what sort of files Chrome should accept or block.
Access content settings: Click on the “Menu” tab in the upper-right corner, and select “Settings.” From there, click on “Show Advanced Settings,” at the bottom of the menu, and then “Content Settings.”
You may also simply type “chrome://chrome/settings/content” into your address bar and Chrome will take you to your intended destination.
Manage cookies: Chrome gives you four options when it comes to how to deal with cookies. You can store all cookies without discretion, store all cookies but delete them once you close your browser, block cookies entirely (we don’t recommend this), and block third-party tracking cookies.
Chrome also allows you to manage exceptions for the above settings. This could be useful in the event you want to keep your auto-fill information for a specific website while deleting them from others.
Delete cookies: Click on “All cookies and site data…” to see a list of all the cookies Chrome has stored on your hard drive. From there you can delete specific files individually, or delete everything by selecting “Remove All.”
For Android, iOS: Access Chrome’s menu, go to “Settings” and then find the “Privacy” tab under advanced settings. From there select “Clear Browsing Data” at the bottom and check “Clear cookies/site data” as well as anything else you want to wipe from your hard drive.
Although Firefox accepts all cookies by default, the browser actually offers more options than Chrome when it comes to customizing these settings.
Access custom settings: Click on the “Tools” menu button at the top, and in the drop-down menu, select “Options.” Navigate to the “Privacy” tab and under “History” set Firefox to “Use custom settings for history.”
Manage cookies: Firefox gives you a number of options when it comes to managing your cookies: you can accept or block cookies outright, block third-party cookies, block specific third-party cookies that do not come from any site you visit, or prompt Firefox to ask for your permission every time it wants to store a cookie (running Firefox under this setting exposes just how ubiquitous cookie usage has become).
Delete cookies: Click on “Show Cookies…” which appears once you’ve enabled custom settings for your browser history. From there, you can scroll through a list of cookies accumulated by Firefox, clear them individually or remove them all as a group.
Firefox (iOS): Tap the New Tab button (top right, with the number in it). Now tap the cog button in the top left of the screen. Scroll down to “Clear private data.” On the next screen, make sure “Cookies” is selected, then tap “Clear Private Data”.
Unlike Chrome and Firefox, Safari only stores cookies from websites you visit. Nevertheless, Safari lets you easily change these settings. Since the Windows version has been discontinued, this will focus on the Mac OSX version.
Access privacy settings: Click on the Safari menu in the upper-left corner and scroll down to “Preferences.” Alternatively, in the same menu, choose “Clear History,” and you can delete everything in one go, from a variety of time frames. If you would much prefer to have more control over what is deleted, choose the “Preferences” option.
Manage your settings: In the “Privacy” section, you can use “Cookies and website data” to dictate whether or not Safari should accept cookies. You can use the option “Remove All Website Data” to remove everything in one fell swoop. Alternatively, click on “Details” to see a list of each individual cookie stored in the browser.
Delete cookies: To delete individual cookies, click “Details…” under the “Privacy” tab. From there, find the specific cookie and delete it accordingly.
Safari (iOS): Go into “Settings” and select Safari. To delete all cookies, tap “Clear History and Website Data.” To delete a specific cookie, tap “Advanced,” then “Website Data” to pull up a list of cookies stored on your phone. From there, hit “Edit,” tap the red circle next to the specific cookie you want to remove, and delete it.
Access “Internet Options”: Open Internet Explorer, click on the “Tools” menu, and select “Internet Options.”
The “Advanced” section merely gives you the option of whether or not to accept First-Party Cookies and Third-Party Cookies. You can also choose if you want Session Cookies. Tick and choose as desired.
Delete cookies: To delete all cookies, head to the “General” tab under “Internet Options” and then click “Delete” under the “Browsing History” tab. Check “Cookies and Website Data” and click delete.
To delete individual cookies, click “Settings” under the “Browsing History” tab. From there, head to “Temporary Internet Files” and select “View Files” to see a list of all the temporary internet files Internet Explorer has saved to your hard drive. Select the files you want to remove and delete them manually.
You can also delete your IE cookies manually on Windows. This will require you to access your hidden folders, which contain sensitive data. Only follow this route as a last resort, as any missteps can seriously damage your computer.
Folder options: Search for an application in Windows Explorer called “Folder Options.” There, check the circle that’s marked “Show hidden files, folders, and drives,” uncheck “Hide protected operating system files,” and click “Apply.”
Access your cookie files: Open “Computer” and click on “OS Username” to access your hard drive. From there, select “AppData” to enter the hidden folder. Head into “Roaming,” then “Microsoft,” then “Windows,” and then “Cookies.”
Delete your cookies: Here, delete the text files and the text files only. Then enter the “Low” folder and delete the text files there. Once you are finished, go back into “Folder Options,” uncheck the circle that’s marked “Show hidden files, folders, and drives,” check the box marked “Hide protected operating system files,” and click “Apply.”
If you have cleared your cache and your cookies, but still experience logging in issues which have not been covered in the FAQs, please contact email@example.com and we will investigate your situation. There is a myriad of different settings which each computer and set up can have, so we may need more information in order to figure out your problem.