IA Registered and Subscriber FAQ
Please find below a series of frequently asked questions and their answers to assist International Advisers registered users and subscribers to access content.
If you have any questions about the below, please contact us on +44 20 7382 5981 or email firstname.lastname@example.org.
Anonymous users can view up to two pieces of content for free a week without the need to sign in / register / subscribe. This may change at editorial’s discretion at any time, but there will be prompt to tell you when your free access is up. Some pieces of content will be deemed Premium by editorial, where you will be automatically encouraged to register for a trial or to subscribe to view.
After two pieces of free content have been consumed, anonymous users will be prompted to register for a trial, subscribe, or sign in if you are already registered / subscribed. When registering for a trial, you are asked to fill out the form’s details. You will then receive an email to click to activate your account, where you will be signed straight in to read content. A trial lasts 14 days and you can view up to 28 days’ worth of content (two weeks previous and all content produced during the 14 days of your trial). You can register for a trial only once. Previous registered readers to International Adviser are sadly not eligible for a trial, but new users to the site who are unfamiliar with the content offering are.
If you are previous registered reader to International Adviser, a trialist whose trial has finished, or someone new visiting the site and loves International Adviser content straight away – you may want to pay for unlimited access to content. To subscribe you will need to sign in if you are already registered, or register if you are new and then sign in. Click the subscribe text at the top of nav bar, or follow the process to subscribe on any barrier article page you want to access. A subscription costs £205 (plus VAT if you’re in the UK) and your subscription will run for a year and be automatically renewed unless you tell us 60 days’ before the end of your subscription period. Payment for individual subscriptions is by card only. To view our subscription terms and conditions click here.
If there are multiple people from your organisation wishing to subscribe, we do offer a discount. Please contact us on email@example.com or call +44 20 7382 5981 to discuss and how to set-up.
To sign in to your International Adviser account simply click the Sign in button in the navigation bar (or via the menu button on mobile). A pop box will appear, where you can enter your registered email address. An activation link will be emailed directly to you, where you will need to click that link and be automatically logged in. Unless you sign out, you will be kept signed in for up to 30 days, after which you will be prompted to follow the above process to sign in again. If you do sign out, you will need sign in and have an activation link sent to you via email each time you sign in. Please note you cannot be logged in simultaneously across both multiple devices.
If you do not receive an activation link, please check your spam or junk folder and release. Please add firstname.lastname@example.org to your safe senders list.
To follow instructions how to do this across Outlook – please click here.
To follow instructions for other email clients – please click here.
If you have internal quarantine emails reports, please check those also for the link and request a release of the email if none of the above are applicable.
Alternatively, please contact us on email@example.com or telephone +44 20 7382 5981.
If you have forgotten your signin email address, simply contact firstname.lastname@example.org providing sufficient details to locate your profile in our system. The minimum details we ask for are the first and last name that you used to create your International Adviser account. However, further details such as company and job title will help us in cases where there is more than one member with the same name. Once we have these details we can send you an activation link to provide you with access to your International Adviser account.
To change your e-mail address, please contact email@example.com and explain your situation and provide us with sufficient information to locate your profile within our system (e.g. first and last name, company and job title) and details of your new email address.
If you have a subscription and you are leaving your role and you have paid for it yourself, please contact us on firstname.lastname@example.org and we will change the subscription over to your new organisation. If you are leaving a company and your company has paid for it, you must notify us of a suitable replacement to transfer the subscription over to. Refunds of unexpired months of subscription will not be given.
Troubleshooting – clearing your cache and cookies
We use caches to help serve your website quicker to you because you do not need to repeatedly download all of the components of the site every time you visit.
To clear the cache on the page you are looking at, please use the following key combination:
Windows: Ctrl + F5
Mac/Apple: Apple + R or command + R
Or, if you require to do a more thorough refresh of the cache, then please consult the following link and choose your relevant browser – http://www.refreshyourcache.com/en/home/
They are small data files used by websites to track your internet usage, pose no threat to your computer. Some cookies can, however, compromise your privacy. They can also take up space–albeit a small amount–depending on how your operating system stores and retrieves data. Advertising companies, meanwhile, often embed cookies with web ads to track your browsing history and tailor specific ads.
Do keep in mind that cookies have legitimate functions. We at International Adviser use them to track login activity and data, which is essential to the ‘remember me’ function.
Google Chrome users can easily delete cookies, browsing data, and specify what sort of files Chrome should accept or block.
Access content settings: Click on the “Menu” tab in the upper-right corner, and select “Settings.” From there, click on “Show Advanced Settings,” at the bottom of the menu, and then “Content Settings.”
You may also simply type “chrome://chrome/settings/content” into your address bar and Chrome will take you to your intended destination.
Manage cookies: Chrome gives you four options when it comes to how to deal with cookies. You can store all cookies without discretion, store all cookies but delete them once you close your browser, block cookies entirely (we don’t recommend this), and block third-party tracking cookies.
Chrome also allows you to manage exceptions for the above settings. This could be useful in the event you want to keep your auto-fill information for a specific website while deleting them from others.
Delete cookies: Click on “All cookies and site data…” to see a list of all the cookies Chrome has stored on your hard drive. From there you can delete specific files individually, or delete everything by selecting “Remove All.”
For Android, iOS: Access Chrome’s menu, go to “Settings” and then find the “Privacy” tab under advanced settings. From there select “Clear Browsing Data” at the bottom and check “Clear cookies/site data” as well as anything else you want to wipe from your hard drive.
Although Firefox accepts all cookies by default, the browser actually offers more options than Chrome when it comes to customizing these settings.
Access custom settings: Click on the “Tools” menu button at the top, and in the drop-down menu, select “Options.” Navigate to the “Privacy” tab and under “History” set Firefox to “Use custom settings for history.”
Manage cookies: Firefox gives you a number of options when it comes to managing your cookies: you can accept or block cookies outright, block third-party cookies, block specific third-party cookies that do not come from any site you visit, or prompt Firefox to ask for your permission every time it wants to store a cookie (running Firefox under this setting exposes just how ubiquitous cookie usage has become).
Delete cookies: Click on “Show Cookies…” which appears once you’ve enabled custom settings for your browser history. From there, you can scroll through a list of cookies accumulated by Firefox, clear them individually or remove them all as a group.
Firefox (iOS): Tap the New Tab button (top right, with the number in it). Now tap the cog button in the top left of the screen. Scroll down to “Clear private data.” On the next screen, make sure “Cookies” is selected, then tap “Clear Private Data”.
Unlike Chrome and Firefox, Safari only stores cookies from websites you visit. Nevertheless, Safari lets you easily change these settings. Since the Windows version has been discontinued, this will focus on the Mac OSX version.
Access privacy settings: Click on the Safari menu in the upper-left corner and scroll down to “Preferences.” Alternatively, in the same menu, choose “Clear History,” and you can delete everything in one go, from a variety of time frames. If you would much prefer to have more control over what is deleted, choose the “Preferences” option.
Manage your settings: In the “Privacy” section, you can use “Cookies and website data” to dictate whether or not Safari should accept cookies. You can use the option “Remove All Website Data” to remove everything in one fell swoop. Alternatively, click on “Details” to see a list of each individual cookie stored in the browser.
Delete cookies: To delete individual cookies, click “Details…” under the “Privacy” tab. From there, find the specific cookie and delete it accordingly.
Safari (iOS): Go into “Settings” and select Safari. To delete all cookies, tap “Clear History and Website Data.” To delete a specific cookie, tap “Advanced,” then “Website Data” to pull up a list of cookies stored on your phone. From there, hit “Edit,” tap the red circle next to the specific cookie you want to remove, and delete it.
Access “Internet Options”: Open Internet Explorer, click on the “Tools” menu, and select “Internet Options.”
The “Advanced” section merely gives you the option of whether or not to accept First-Party Cookies and Third-Party Cookies. You can also choose if you want Session Cookies. Tick and choose as desired.
Delete cookies: To delete all cookies, head to the “General” tab under “Internet Options” and then click “Delete” under the “Browsing History” tab. Check “Cookies and Website Data” and click delete.
To delete individual cookies, click “Settings” under the “Browsing History” tab. From there, head to “Temporary Internet Files” and select “View Files” to see a list of all the temporary internet files Internet Explorer has saved to your hard drive. Select the files you want to remove and delete them manually.
You can also delete your IE cookies manually on Windows. This will require you to access your hidden folders, which contain sensitive data. Only follow this route as a last resort, as any missteps can seriously damage your computer.
Folder options: Search for an application in Windows Explorer called “Folder Options.” There, check the circle that’s marked “Show hidden files, folders, and drives,” uncheck “Hide protected operating system files,” and click “Apply.”
Access your cookie files: Open “Computer” and click on “OS Username” to access your hard drive. From there, select “AppData” to enter the hidden folder. Head into “Roaming,” then “Microsoft,” then “Windows,” and then “Cookies.”
Delete your cookies: Here, delete the text files and the text files only. Then enter the “Low” folder and delete the text files there. Once you are finished, go back into “Folder Options,” uncheck the circle that’s marked “Show hidden files, folders, and drives,” check the box marked “Hide protected operating system files,” and click “Apply.”
If you have cleared your cache and your cookies, but still experience issues which have not been covered in the FAQs, please contact email@example.com and we will investigate your situation. There is a myriad of different settings which each computer and set up can have, so we may need more information in order to figure out your problem.