Four strategies to reject hidden fees and commissions
By Mark Battersby, 7 Feb 17
We are very conscious that expats are often unfamiliar with the Singapore environment and that they are not protected by the same regulation that they are familiar with in the UK, says David Pugh, director of The Fry Group (Singapore).
Finally, we know that we cannot be complacent so we make sure that we are listening to our clients. To help do this we use the Net Promoter Score (NPS) to regularly measure client satisfaction. We then support this with a robust Adviser Excellence programme to ensure we are continually improving our service offering.
We are keenly aware of the fact that our success is owed not just to our clearly defined business strategy but is owed in great measure to our team. We have enjoyed a very low employee turnover rate and as a company we take exceptional care in the development and welfare of our staff through a variety of formal and informal interactions including regular group updates, socials and wellness programs.
So while we are very proud and humbled by this award the mandate now is to focus on continuing to build on our high level of client service and to every day earn and renew the trust of our clients.