Aviva has said sorry to customers who were accidentally sent a letter about how they were in the process of a pension transfer.
According to an email entitled ‘Information about your impending pension transfer’, seen by International Adviser, Aviva wrongly told customers that they “will shortly be completing the transfer” of their existing pension fund into their “new My Money account with Aviva”.
The email was addressed to “Hi Noname”.
It added that the transfer should take place during February and that when transfers happen, there will be a “blackout period”, where customers will be unable to view or access certain features of their My Money account during the process.
But, hours later, Aviva sent a second letter entitled ‘We’re sorry…. We made a mistake’, also seen by IA, which said the email was not meant to be sent to customers and the company is “very sorry for this error and apologise for any concern it may have caused”.
A spokesperson for Aviva told IA: “An email which was intended for some pension customers was sent to some other people by mistake.
“We quickly identified this and have apologised for the error. There was no confidential information in the email. Those people who received the email do not need to take any action and we are sorry for any inconvenience caused.”